Customs “Q” Dock is located at the end of B Pier which is the second pier on your starboard side as you enter the marina. Marsden Cove Marina provides the Q dock at no charge and free rubbish disposal to all boats entering the country.

However, before arriving dispose of all contraband food at least 12 miles off shore.  New Zealand is very strict and will confiscate meats, fruit, vegetables and honey along with other items.

Upon clearance, Customs will issue offshore vessels with a yellow TIE (Temporary Import Entry) form, keep a copy of this with you as a lot of the local businesses will honour the GST (Goods & Services Tax) exemption for any boat related purchases.

Marsden Cove Marina suggests that when approaching Whangarei, you call Whangarei Harbour Radio on CH16 or CH19. They will direct you to the Customs Dock.

Once you have cleared through customs and MAF contact the friendly staff at the marina office on channel 18 and they will direct you to your berth.

For more information please click here to visit the New Zealand Customs website →

For more information on Biosecurity please click here to visit the New Zealand Biosecurity website →

Process for customs arrival or departure (port of entry process)

All vessels entering into New Zealand through Marsden Cove must abide by the following rules. Marsden Cove Marina must insure that ALL VESSELS follow these instructions:

  • Give 48 hours notice before arriving
  • Contact Whangarei Harbour and Marsden Cove Marina on VHF to advise of arrival.
  • Must dock at the designated “Q” Pier. NO ONE IS ALLOWED off ship or out of the customs controlled area until they have been cleared by customs and biosecurity.

NO ONE IS ALLOWED onto a vessel while it is awaiting customs clearance.